Ambrozja supports full handling of correspondence with

Authorised Institutions:

• it allows incoming correspondence to be recorded,
• it supports the process of creating replies,
• it allows control of the replies sent.

RECEIVING CORRESPONDENCE The system allows the handling of mail coming in traditional paper form and as digitally signed electronic documents.

DOCUMENT SCANNING AND THE DESCRIPTION FEATURE The System allows large volumes of paper documents to be scanned automatically. It has a clear interface to support the description of scanned documents enabling them to be classified quickly.

EMAIL INTEGRATION The System offers the possibility of the direct forwarding of documents by email. An electronic document is automatically entered into the System after authenticating the sender with a digital signature, minimising the necessary operation of the Ambrozja System, and leading to a significant reduction in costs.

DOCUMENT CIRCULATION CONTROL Ambrozja has a powerful document control System. Throughout the mail handling process, the history of operations is created for all of the documents. 

ASSISTANCE IN RESPONSE GENERATION The Ambrozja System supports the process of generating responses, thus eliminating the need to perform repetitive and time consuming tasks. The basic mechanisms supporting users are:

• a template base
• the automated generation of responses based on the System of telecommunications data retention SAR (an Intrasoft- TSI product). After the necessary adaptation, it is possible to use a third-party System.

TEMPLATE BASE Ambrozja has a database of templates, i.e. a set of answers to the most frequently asked questions. When preparing a response, the user can make use of readymade examples, significantly reducing the time required to generate the final document. The template base can be continuously expanded by the users, which allows the automation of work to continually improve, along with the uniformity of responses provided to the Authorised Institutions.

INTEGRATION WITH THE SAR SYSTEM Ambrozja automatically generates queries to the SAR on the basis of queries submitted by Authorised Institutions. The SAR billing information is automatically collected and included in Ambrozja as part of the response.

SENDING ANSWERS allows the dispatch process for documents to be controlled, ensuring a timely reply to any of the requests submitted to the System.

SENDING RESPONSES BY EMAIL Replies can be sent by email, in the form of encrypted and digitally signed documents.

SUPPORT OF THE PRINTING PROCESS In order to streamline the process of sending printed documents, the System allows mass printing and address labelling of responses. For each print job, the System automatically generates reports to facilitate the subsequent control of document dispatch.